Your Questions, Answered
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All experiences begin with a consultation. Once details are confirmed and availability is secured, an invoice will be sent to finalize your booking. This ensures each experience is thoughtfully planned and tailored to your moment.
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Clients are responsible for securing hotel approval for room access and décor guidelines. We’re happy to provide details to support hotel coordination when needed.
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We recommend booking at least 7–14 days in advance when possible. Limited last-minute availability may be accommodated based on schedule and design complexity.
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Each experience includes professional setup and styling. Breakdown and removal are handled according to the package and hotel guidelines discussed during your consultation.
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Yes. Packages are designed as a starting point. Customizations and enhancements can be added during your consultation to create a personalized experience.
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For safety and hotel compliance, battery-operated LED candles are used unless otherwise approved by the venue.
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We offer services in hotel rooms and select indoor locations. Availability may vary based on venue policies.
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Pricing includes service within our standard service area. Additional travel fees may apply for locations outside this range.
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Due to the custom nature of our services and materials, all bookings are non-refundable. Rescheduling options may be available with advance notice, subject to availability.
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Yes, a 50% non-refundable deposit is required to secure your date and time. This deposit will be applied toward your total balance.
We accept electronic payments only via Apple Pay or Zelle. Once your booking details are confirmed, payment will be formally requested via Apple Pay or Zelle.